✨Love Your Hair, Guaranteed
At Hetto, we want you to feel confident and radiant in your new hair. While we meticulously craft our extensions for exceptional quality, we understand that sometimes a return or replacement might be needed. Our policy is designed to be fair, straightforward, and hassle-free.
✅Our Happiness Guarantee: What You Can Refund or Replacement
✅ Eligible Items: Unopened, unused Hetto hair extensions in their original, undamaged packaging with all tags attached.
✅ Reason for Return:
Ordered the wrong color, length, or style
Received an incorrect item
Product arrived damaged or defective
❌ Non-Returnable Items:
Opened or used hair extensions (for hygiene reasons)
Custom or special-order items
⏱️How Long Do I Have to Refund or Replacement?
Standard refund or replacement : You have 30 days from the date of order to initiate a refund or replacement request.
Damaged or Defective Items: Please report these issues within 48 hours of delivery for the fastest resolution.
🔄How to Refund or Replacement?
Amazon Orders: Initiate refund or replacement directly through your Amazon “Your Orders” section. Amazon’s policies and process will apply.
💬About Refund or Replacement Still Have Questions?
We want your Hetto experience to be perfect. If anything about our policy is unclear, or if you need assistance with refund or replacement, please don’t hesitate to reach out: Hetto Customer Service.
Thank you for trusting Hetto with your hair transformation journey.